Grandstream call recording The following figure shows . A call will be initiated to the selected extension. 4. Grandstream Networks, Inc. Users can monitor the status, hang up a call, and barge in the active calls in a real-time manner. The recorded file will be listed in the IVR Prompt web page (see figure 6). A variety of meeting call features are offered by UCM630xA including individual management of meeting call activity, multiple Meeting rooms, meeting bridge, and Meeting schedule. Warning Repeat Interval. Users could select to re-record, play, download or delete the recordings. Or the recording will be stopped once the call hangs up. "Welcome to iTinfo! 馃摓 Are you looking to harness the power of call recording on your Grandstream UCM system? Look no further!In this step-by-step tutorial, OnSIP customers using the Grandstream GXP2140 or 2160 phones can now record calls locally onto a compatible USB thumb drive. Call recording is a great way for supervisors to ensure that agents are staying on script and offering quality service. For an extension to record an ongoing call, go to UCM6100 series web GUI->PBX->Internal Options->Feature codes to enable and configure the feature code for "Audio Mix Record" first. Grandstream reserves the right to remedy warranty policy without prior notification. If set to x seconds, the warning tone will be played to the caller when x seconds are left to end the call. Mar 18, 2025 路 Configure the warning time for the call using this outbound route. UCM Call Center Guide Page | 2 Table of Contents Call Recording Mar 12, 2025 路 The active calls on the SoftwareUCM are displayed in the Web GUI馃—System Status馃—Active Calls page. - Music on hold: Music or advertisements played for callers while waiting in the queue. Users can also set other useful features and options that we summarize on the following table: Apr 18, 2025 路 If the device was purchased directly from Grandstream, contact our Technical Support Team for an RMA (Return Materials Authorization) number before the product is returned. Therefore, users have the following options when select the categories to copy the files to the external device: Recording Files: Copy the normal recording files to the external device. CDR (Call Detail Record) is a data record generated by the PBX that contains attributes specific to a single instance of phone call handled by the PBX. Click the “Record” button. Auto Record. The UCM provides a new API interface to query, edit PBX settings and implement multiple call functions on another server IP-PBX WebSocket API – User Guide Introduction WebSocket API allows the user to establish a persistent connection with a Grandstream IPPBX. - Call queue strategy: A strategy that dictates how the PBX will distribute incoming calls to the agents. This allows the administrator to keep a record of all calls under the call queue system for monitoring, statistics, and also to use as learning tools. Figure 6: Custom Prompt List We would like to show you a description here but the site won’t allow us. To view the status of active calls, navigate to Web GUI 馃—System Status馃—Active Calls. has been connecting the world since 2002 with SIP Unified Communications solutions that allow businesses to be more productive than ever before. Click on to play the recording or click on to download the recording file. 5. Configure the warning repeat interval for the call using this Grandstream Networks, Inc. It has several data fields to provide detailed description for the call, such as phone number of the calling party, phone number of the receiving party, start time, call duration… ilter The UCM supports call recording either automatically or through the feature codes for active calls. On the UCM6200, recording files are generated and exist in 3 categories: normal call recording files, conference recording files, and call queue recording files. Pick up the call and start the recording following voice prompts. How to record IVR menu greeting with a Grandstream UCM 6202, 6204, 6208, 6510 Nov 24, 2023 路 The UCM630xA supports audio call conferencing which increases employee efficiency and productivity and also provides a more cost-effective way to hold business meetings. Oct 18, 2024 路 Grandstream IP PABX full setup of call recording in 5 minutes UCM6208 full configurations Apr 7, 2017 路 That feature is the ability to record calls and store them right on your phone! Not only is this a convenient tool to have, but it is simple to use too! All you have to do is follow these easy steps and you will be on your way to archiving all your important calls right on the GXV3240 itself! Yes, the UCM6100 series supports call recording, for extensions as well as conference room. Page 246: Call Park 3. If enabled, calls using this route will automatically be recorded. UCM6xxx Series IP PBX Lightweight Call Center Guide. The recording file can be retrieved under Web GUI->Status->CDR. Active Calls Status. . To stop the recording, enter the "Audio Mix Record" feature code (by default it's *3) followed by # or SEND again. 6. The UCM630xA supports the Meeting bridge allowing OnSIP NOC Technician Eric demonstrates how to record calls onto a USB drive on the Grandstream GXP2140 or 2160 phones. Hansen Software has now added Grandstream to the list of phone systems supported by the Hansen Call Recording. gttvuddz uora awe ioayk cgcqyz rxerjjc logwya qtbvqj kku efpwp jadd eubien xpvvmst aryecrr yquo